fbpx

Policies

Symptoms: If you are experiencing ANY symptoms of illness, including fever, headache, chills, cough, sneezing, (allergies will be included in prohibited conditions), digestive illness, are not feeling well or have been in contact with someone who is sick or has recently traveled (within the past 14 days), I ask that we reschedule your appointment. I will be sure to do the same.

Immunocompromised: If you or anyone in your family are immunocompromised, or you live with those in a vulnerable population, we should reschedule your appointment; it is not worth the risk.

Travel: If you travel outside of the Lehigh Valley, I ask that you wait 14 days from your return to schedule your massage.

COVID-19 Questions: You will have to affirm, when or before you come in for your appointment, that none of the above reasons for rescheduling is the case. 

Temperature: You will have your temperature taken upon arrival with a touchless, infrared thermometer. If you have a temperature of 100.4 degrees or higher, your appointment will be cancelled.

Masks: You must come into the office wearing a mask and must keep the mask on throughout your massage therapy session and the time you spend in the office. If you arrive with no mask, I can provide you with one. The only exception will be when you are face down on the massage table. Whenever you are not face down, the face mask must be worn. I will be required to wear a mask during the entire length your stay in the office, and I must use a clean mask for each client.

Hygiene/Hand Washing: Prior to entering the treatment room, and upon exiting the treatment room, you will be required to apply hand sanitizer. You may, if you prefer, wash your hands at my wash-up sink. I will be washing my hands prior to beginning your massage the when completing your massage. It is also possible that I could be washing my hands during a massage session as well. I will also be changing my tunic between each massage session.

Scheduling: Due to the additional time required to clean and disinfect the office, change my tunic, linens, disinfect the massage table, and additional intake duties, etc., my schedule will be limited. I am budgeting one hour between massage appointments – twice the previous time between appointments. Please be patient with scheduling as these processes cannot be hurried.

Payment/Tipping: To minimize contact during payment, all appointments booked online must be paid online at the time of booking. Likewise, if you book by phone, I will be asking for credit/debit card information at the time of booking. I am grateful whenever you tip, but it is not expected. If you wish to tip, please include that with your payment at the time of booking.

Special Note: If you are unvaccinated and over the age of 65, or in a vulnerable population; or live with someone in those categories, it is recommended that you forgo massage therapy for now. This is not a requirement, but a strong suggestion. Please take it into consideration. That being said, you can rest assured that I am taking all safety precautions necessary should you decide to come in for an appointment.

We understand that unanticipated events occasionally happen in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

Cancellation Policy

24-hour advance notice is required when canceling an appointment. This allows the opportunity for another client to schedule an appointment. If you are unable to give us 24 hours advance notice, you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

Missed Appointments

Anyone who forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show,” and will be charged the full amount for the missed appointment.

Late Arrivals

If you arrive late, your session may be shortened to accommodate appointments that follow yours. A therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you are responsible for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and arrive on time.

No products in the cart.